“Technology Revealed has been our lifesaver…professionalism…expertise…in the most efficient, cost effective way.”
Advanced Surgeons specializes in bariatric weight loss surgery and Smartlipo procedures. Due to the Health Insurance Portability and Accountability Act (HIPAA) requirements, they rely heavily on fax technology to schedule surgeries.
Prior to Technology Revealed, they…
- Did not have a reliable fax server. In fact, once the fax was down for 6 days, during which time nothing could be scheduled.
- Could not reliably network with their second location and were told they needed a very expensive router solution in order to do so.
- Were unable to get administration passwords for all critical computer services from their previous provider.
- Had no ongoing maintenance in place.
- Had no reliable offsite backup of critical business and patient data.
Advanced Surgeons was extremely frustrated. After meeting with them and getting a clear picture of where they needed to be….Technology Revealed was able to:
- Set up a backup fax solution so if something went wrong with the server, they could continue to work.
- Rewire the network to support the new fax configuration.
- Reconfigure their existing router with no new hardware cost in order to network with the second location successfully.
- Work with Advanced Surgeon’s legal team to obtain necessary administration information from the previous provider.
- Begin an ongoing maintenance plan to keep everything running smoothly instead of just putting out fires.
- Implement a verifiable offsite backup solution for their server.
- Create and maintain documentation for all systems, configurations and passwords and routinely delivered updates to the office manager.
“Technology Revealed has been our lifesaver- we are a mac based company in NY and have gone through several terrible IT experiences. We were feeling pretty hopeless about the Mac vendors out there and were actually looking into going back to a windows based environment. That is until we were referred to Technology Revealed. I cannot say enough about the professionalism and the expertise of the Tech we have and the company as a whole. Upon the initial visit, you know that this company is top notch and that they know what they are doing. They are all about servicing the company in the most efficient, cost effective way. They are not out just to take your money or put you into some crazy contract- the communication between TR and you is unheard of in the industry. Our IT Tech has blended right in with the staff and is loved by all- he has got to be one of the smartest men I know with regards to Mac/IT systems. He is trustworthy, genuine, honest and caring. He is passionate about what he does and has helped us above and beyond his duties. We are so thankful for our IT Tech and Technology Revealed. Without a doubt, A+++ company. Highly recommend them.”
Joelle M., Practice Manager, Advanced Surgeons